Policies & Guidance

Policies updated when necessary

GiGL Introduction

This document sets out the drivers behind membership of the GiGL partnership and the benefits to your organisation. Greenspace Information for Greater London (GiGL), the capital’s environmental records centre, assists its partners and customers in understanding and auditing London’s natural environment. We provide access to services run by highly skilled staff that utilise relevant data management, mapping and analysis software to provide you with answers to your requirements.

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Overview & Aims

Greenspace Information for Greater London CIC (GiGL) is the capital’s environmental records centre – we collate, manage and make available detailed information on London’s wildlife, parks, nature reserves, gardens and other open spaces.

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Accessing Data Policy

The fundamental principle will be towards making available all records, no matter how sensitive, with the appropriate interpretation, including via the National Biodiversity Network’s (NBN) Gateway. However, access to records will be restricted where general availability could pose a real threat to species or habitats, or would compromise the supply of data.

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Data Protection

GiGL processes personal data in accordance with its obligations under the Data Protection Act. We are registered with the Information Commissioners Office and our new Data Protection Policy is pending sign off with our Board.

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Data Guide

Essential reading for data users, this guide is an overview of all datasets managed and, or, provided by GiGL. It includes dataset descriptions and attribute information to help you understand your data.

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Service Level Agreement Costs

GiGL will be implementing 2 different types of service level agreement available for the 2016/2017 year: The standard GiGL Service Level Agreement relevant to all public bodies, private companies and large charities working in London. And the Small NGO SLA to facilitate data exchange between local staffed-projects and GiGL, and to ensure a lack of funding does not result in a detrimental impact on our collective knowledge of London’s environment.

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Charging Policy

Greenspace Information for Greater London will ensure that the data it holds and makes available on behalf of its partners is accessible in accordance with its ‘Access to Data’ policy, whilst making sure all costs of making those data available are covered.

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Charges

This outlines the current charging bands for GiGL partners and clients

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Validation & Verification Policy

Data validation and verification is carried out during the import routine, and entails checking all aspects of the records (who, where and when) bar the species identification (the ‘what’).

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Open Space Data Validation & Verification

Data validation and verification is carried out during the import routine, and entails checking all aspects of the records (who, where and when) bar the species identification (the ‘what’).

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Data Entry Time Guide

Records come to GiGL in a variety of digital and paper formats. They can be as basic as a handwritten note or as complex as a lengthy PDF report. This variability results in a wide discrepancy in the time needed to extract and input these records to the GiGL database.

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Work Scheduling Guidance

The GiGL team endeavours to turn around straightforward enquiries within 10 working days. However, some tasks will take longer to deliver so please talk to the GiGL team well in advance of your deadline in order that we can fit your job into our work schedule.

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Complaints procedure

GiGL complaints procedure Definition A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of GiGL by customers or representatives from partner organisations. Background GiGL has introduced a complaints procedure in order to enable appropriate feedback and constructive criticism of its staff team and services by its partners and customers. The…

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Policies updated annually

GiGL Introduction

This document sets out the drivers behind membership of the GiGL partnership and the benefits to your organisation. Greenspace Information for Greater London (GiGL), the capital’s environmental records centre, assists its partners and customers in understanding and auditing London’s natural environment. We provide access to services run by highly skilled staff that utilise relevant data management, mapping and analysis software to provide you with answers to your requirements.

Read More

Overview & Aims

Greenspace Information for Greater London CIC (GiGL) is the capital’s environmental records centre – we collate, manage and make available detailed information on London’s wildlife, parks, nature reserves, gardens and other open spaces.

Read More

Accessing Data Policy

The fundamental principle will be towards making available all records, no matter how sensitive, with the appropriate interpretation, including via the National Biodiversity Network’s (NBN) Gateway. However, access to records will be restricted where general availability could pose a real threat to species or habitats, or would compromise the supply of data.

Read More

Data Protection

GiGL processes personal data in accordance with its obligations under the Data Protection Act. We are registered with the Information Commissioners Office and our new Data Protection Policy is pending sign off with our Board.

Read More

Data Guide

Essential reading for data users, this guide is an overview of all datasets managed and, or, provided by GiGL. It includes dataset descriptions and attribute information to help you understand your data.

Read More

Service Level Agreement Costs

GiGL will be implementing 2 different types of service level agreement available for the 2016/2017 year: The standard GiGL Service Level Agreement relevant to all public bodies, private companies and large charities working in London. And the Small NGO SLA to facilitate data exchange between local staffed-projects and GiGL, and to ensure a lack of funding does not result in a detrimental impact on our collective knowledge of London’s environment.

Read More

Charging Policy

Greenspace Information for Greater London will ensure that the data it holds and makes available on behalf of its partners is accessible in accordance with its ‘Access to Data’ policy, whilst making sure all costs of making those data available are covered.

Read More

Charges

This outlines the current charging bands for GiGL partners and clients

Read More

Validation & Verification Policy

Data validation and verification is carried out during the import routine, and entails checking all aspects of the records (who, where and when) bar the species identification (the ‘what’).

Read More